Worksheets

Chit Chat: On the Phone

Elementary level dialogue about making and answering phone calls, leaving messages, and polite telephone expressions.

Level: A1 • Questions: 20

You may skip questions. Please select at least one answer before submitting.

Q1. Caller: Hello, can I ....... to Mr. Brown, please?

(A) say (B) speak (C) talk (D) listen

Explanation

‘Can I speak to...?’ is a polite phone request.

Q2. Receiver: I’m sorry, he’s not here .......

(A) still (B) right now (C) today (D) yet

Explanation

‘Not here right now’ means he is unavailable.

Q3. Caller: Could you please take a .......?

(A) note (B) call (C) message (D) phone

Explanation

We ‘leave a message’ when someone is away.

Q4. Receiver: Of course. What’s your .......?

(A) number (B) email (C) message (D) name

Explanation

They ask for your name before taking a message.

Q5. Caller: My name is Lisa Green. Please tell him to ....... me back.

(A) call (B) speak (C) write (D) phone

Explanation

‘Call me back’ means return the call.

Q6. Receiver: Can I have your phone .......?

(A) card (B) address (C) number (D) note

Explanation

‘Phone number’ is needed to call back.

Q7. Caller: It’s 555-321. Thank you. Receiver: You’re .......

(A) fine (B) welcome (C) happy (D) good

Explanation

‘You’re welcome’ is polite response to thanks.

Q8. Phone rings. Receiver: Hello, ....... is speaking.

(A) this (B) she (C) I (D) me

Explanation

‘Hello, this is [name] speaking’ is standard form.

Q9. Caller: Hi, is this Sarah? Receiver: Yes, ....... speaking.

(A) her (B) she (C) I’m (D) me

Explanation

‘Yes, me speaking’ is casual response.

Q10. Caller: Could you put me ....... to the manager, please?

(A) down (B) away (C) through (D) on

Explanation

‘Put through’ means connect the call.

Q11. Receptionist: One moment, please. I’ll ....... your call.

(A) take (B) hold (C) transfer (D) make

Explanation

‘Transfer your call’ = connect to another line.

Q12. Caller: Thank you. I’ll ....... on the line.

(A) stay (B) wait (C) keep (D) hold

Explanation

‘Hold on the line’ means don’t hang up.

Q13. Receptionist: Sorry, the line is .......

(A) free (B) busy (C) open (D) clear

Explanation

‘Busy line’ means the person is on another call.

Q14. Caller: That’s okay. I’ll call ....... later.

(A) back (B) soon (C) once (D) again

Explanation

‘Call back later’ means to try again.

Q15. Receiver: Please leave a message after the .......

(A) tone (B) sound (C) line (D) beep

Explanation

Voicemail message: ‘Leave a message after the beep.’

Q16. Caller: Hello Sarah, this is Tom. I just wanted to ....... you about the meeting.

(A) ask (B) say (C) tell (D) talk

Explanation

‘Tell you about’ introduces a message topic.

Q17. Receiver: Hi Tom! Sorry, bad ......., could you repeat that?

(A) volume (B) signal (C) line (D) sound

Explanation

‘Bad signal’ refers to weak phone connection.

Q18. Caller: Sure, I said the meeting is at 10 ....... tomorrow.

(A) night (B) pm (C) am (D) evening

Explanation

‘10 a.m.’ = morning meeting time.

Q19. Receiver: Perfect, thank you. Caller: You’re .......!

(A) right (B) welcome (C) good (D) happy

Explanation

‘You’re welcome’ closes the conversation politely.

Q20. Receiver: Have a nice .......!

(A) talk (B) day (C) call (D) phone

Explanation

‘Have a nice day!’ is a friendly goodbye.

Result Summary

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Chit Chat: On the Phone

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My Words / Kelime Defterim (this quiz)